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Welcome to Realgoodeal.com! Although ordering from our Web Site is simple, easy, and convenient, we require as your obligation to read and acknowledge our Terms of Service and review our Privacy Policies for a smooth and great experience that many have since 1999!
Realgoodeal.com will do it’s best to provide accurate descriptions on all products. Certain weights, measurements and similar descriptions are approximate and are provided for convenience purposes only. All features, content, specifications, products, and price of products and services described or depicted on www.Realgoodeal.com, are subject to change at any time without notice. Realgoodeal.com will not warrant that product descriptions, quantities in stock, prices, or other contents of the product as accurate, reliable, or current. If a product is not described by the site as received, please contact our customer services.
- All prices are subject to change at any time without notice. Our prices are based from current market activity to provide you with a very competitive and reasonable pricing.
Credit Cards: We accept Visa, MasterCard, American Express, and Discover credit cards. For the safety and security of consumers and card holders, we may require to contact you for verification before the order is processed and ship for large or even moderate credit card orders.
Paypal: Paypal payments can be be paid directly through our checkout. IMPORTANT: Please make sure your shipping address matches with the Paypal shipping address you choose. We will ONLY ship to your Paypal address.
Bank Wire: Please contact customerservice@realgoodeal.com to inquire about Bank Transfers and Wiring Payments.
Cash and Checks: We will NOT accept cash and check payments.
We reserve the right to refuse or cancel orders that are paid by checks.
We are not responsible any lost or misdirected payments which are sent by mail.
Sales Tax
- All State of Florida orders are subject to 7% sales tax.
- Must be received in United States Dollars (USD).
Paypal:For over 10 years, many international customers have found success in submitting payment by www.paypal.com. Paypal payments can be be paid directly through our checkout. IMPORTANT: Please make sure your shipping address matches with the Paypal shipping address you choose. We will ONLY ship to your Paypal address.
Credit Card:Due the difficulty of International Credit Card verification, we will not accept international credit cards without a one-time verification check. Please expect a delay of 3-7 days for this verfication check. Upon receiving your order, we will contact you with our verification procedure.
Western Union:Please go to www.westernunion.com for details and location options. Send Payment to:
Please contact customerservice@realgoodeal.com to inquire about Bank Transfers and Wiring Payments.
All Pre-orders will be shipped on the release date of the product or the following day. Orders will be scheduled on a first paid, first ship basis. Please note that the release dates of products are subject to change by the manufacturers of the product(s). We recommend to place pre-order items separately from items that are in-stock. Any orders with both Pre-Order and In-Stock items will be shipped together on the release of the pre-ordered item(s) or when all item(s) are available to ship. Our system will not be able to split an order from Pre-Order and In Stock item(s). If you have placed an order for both Pre-Order and In Stock item(s) and would like us to ship In Stock items first, please e-mail customerservice@realgoodeal.com and we will require an extra shipping charge to ship two separate packages. Pre-Orders are considered “Reserved” once the order is paid for. If your Pre-Order is not paid and “Reserved”, we reserve to right to cancel at any time without further notice and you may re-order the same item at the new Pre-Order price. Should any item be canceled by the manufacturer, we will notify you and refund your payment.
Please view our Shipping Information page for details on general information, methods of shipping, delivery time, rates, and tracking.
We accept returns based on the following conditions: We must be notified within 7 days of receipt of the product. Please contact us by phone 888-925-2933 or e-mail customerservice@realgoodeal.com. All merchandise must be in the exact same condition as it was sent. If the product have been opened, tampered with, played with, broken, or altered in any fashion we will be unable to accept your claim. If the return is due to an error by our company, we will accept full responsibility for all shipping and replacement costs. If such mistake has occurred please contact us immediately to make arrangements for a replacement package to be sent and for the mistaken product to be returned. Depending on the method of payment a refund check or store credit will be issued to you. If the return is not due to an error by our company, we will refund you the amount of the product(s) only and not for the shipping costs related to the items returned.
Please ship returns to:
Realgoodeal (Returns)
20725 NE 16th Ave #A-45
North Miami Beach, FL 33179
Ph. 888-925-2933
Include the original invoice and we kindly ask that you package all items carefully to insure safe shipping by the carrier provider. We are not responsible for any lost or stolen package returned to us, so we recommend that you use a confirmation service to track the package. Upon receiving your returns, a manager will inspect and issue a refund. Refunds are normally issued 3 - 5 days after the returns are received.
Please e-mail customerservice@realgoodeal.com if you would like cancel an order. For orders that have not been “Shipped”, we will cancel your order and if your order has been paid for, we will issue a refund. Please allow 3 - 5 days for refund to be issued. For orders that have been “Shipped”, please refuse the package upon delivery for the package to be returned to us. When your order is returned to us, we will consider the order as “Returns” and refund you for the products returned and not the shipping costs related to the order.
Although these situations rarely occur, they are uncontrollable by Realgoodeal.com ’s supervision once the package is handled by the selected couriers. We trust our couriers to deliver packages promptly and safely, however we will still package and handle orders with care and concern. Our couriers provide services to protect against lost, stolen, or damaged packages. For peace of mind and safety, we suggest you select the proper services which provide insurance. With insurance, should your package be deemed to be any of the above situations by a manager and not tracked as “delivered” by the courier, if available at that time, we will be able to reissue another order of the same products. If using an untraceable and uninsured method, it is under that customers’ understanding that they are taking the risk and chance of a lost, stolen, or damage package and that Realgoodeal.com will not be held liable to replace, reship, or refund for package. If your package is traced as “delivered” and no one at the destination has received the package, please contact your nearest courier to report the problem.
We reserve the right to change, modify or amend our policies at any given time. Please check our Privacy Policies page periodically for any changes. Should there be any questions that we did not cover, please feel free to call us at 888-925-2933 or E-Mail customerservice@realgoodeal.com . Thank you very much for your support since 1999. We look forward to your providing you with service!
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